Without Silia
- 40 to 60% unrecorded
- 20 to 45 min to record
- An operating blind spot
WhatsApp Group Incident Agent
Part of the Logistics
Listens to the operational WhatsApp groups, classifies each message, structures the incident with type and severity and notifies the coordinator to handle it.
Logistics
The context
Half of all the incidents never reach the system
Incidents get reported in WhatsApp groups, breakdowns, accidents, delays and cargo damage, with no structure and never reaching the system. The coordinator reads each message by hand and takes twenty to forty-five minutes to record one. Nearly half never reach the system.
The solution
Every group incident, recorded right on the spot
The agent listens to the WhatsApp groups and classifies each message as incident or chat. It extracts the driver, unit and location, assigns type and severity, and creates the record with the original message. It notifies the coordinator and escalates by SLA.
Key capabilities
What the agent does in your operation.
Group listening
It joins the operational groups and receives each message, text, voice note and image, without asking the driver to change their channel.
Classify and extract
It tells a real incident from general chat and extracts driver, unit, location and event time from the natural-language message.
Type and severity
It assigns the incident type, breakdown, accident, delay, theft or damage, and its severity, and creates the structured record.
Alert and escalation
It notifies the coordinator with the summary and the record link, and escalates when a high-severity incident goes unattended past SLA.
With Silia
- Over 92% now recorded
- Under two minutes now
- A structured alert
System
System integrations
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
FAQs
Still have questions?
Every operation is different. Let's talk about yours.
Tell us what you're working on. We'll find a time to show you how Silia can help.
Carrier Bidding & Auto-Booking
Classifies every new load between direct assignment and auction, notifies your best carriers by email, WhatsApp and voice, and issues the rate confirmation.
LogisticsNLP Incident Classification Agent
Reads the free-text notes on blocks and incidents, assigns the right category to each one and turns loose observations into a fully structured history.
LogisticsClient Status Tracking Bot
Serves the client on WhatsApp or portal, identifies their load, checks status and ETA in the TMS and answers in natural language, or escalates to an operator.
LogisticsAutomated Collections & PODs
Detects delivered loads missing a POD, chases the document with the client, runs escalating payment reminders and records every payment in your ERP system.
LogisticsPayments, Factoring & Quickpay Hub
Applies payment rules by carrier tenure, ranks the daily queue by due date, recommends quickpays with calculated ROI and records every payment in SAP.
LogisticsDynamic Freight Pricing Engine
Takes an RFQ with lane, equipment and date and returns three prices in under two seconds: aggressive, balanced and high margin, with a guaranteed floor.
LogisticsFleet Efficiency Dashboard
Consolidates the fleet's historical KPIs into a per-vehicle operational board, with efficiency trends ready to compare, prioritize and act upon every week.
LogisticsAutomated Weekly Fleet Report
Builds the weekly fleet KPI report straight from the telemetry data lake and delivers it every Monday at 6 am by email and WhatsApp on read-only access.
LogisticsAutomated Driver Check Calls
Contacts the driver by voice, WhatsApp or SMS each cycle, captures location and ETA, updates the load in the TMS and escalates to dispatch on no answer.
LogisticsContracted Carrier Monitor
Connects with each carrier on their channel, normalizes the reports into a single milestone model, detects SLA deviations and alerts the coordinator before expiry.
LogisticsAutomated Email and Doc Reader
Reads the operations inbox every minute, classifies each RFQ, BOL, POD or COI, extracts the fields with OCR and creates or updates the load in the TMS.
LogisticsOperational Quoting Agent
Receives quote requests on WhatsApp or email, validates them against the rate table and capacity, and responds in minutes or escalates to the exec with a proposal.
LogisticsBackhaul Opportunity Detector
Detects compatible return loads for every truck before it heads back empty, calculates incremental margin and queues each one for one-click approval.
LogisticsQuote-to-Cash Anomaly Detector
Crosses quote, invoice and carrier cost for every completed load, surfaces discrepancies the same day and routes each one with an owner and amount at risk.
LogisticsFleet Talk to Data Assistant
Answers any question about fleet operations in natural language, querying the data lake and the operational history without exporting one single CSV.
LogisticsCarrier Density & Coverage Map
Crosses demand against carrier coverage per lane every week, ranks gaps by dollars at risk and delivers target lists ready for the outreach agent to begin.
LogisticsIntelligent Control Tower
Monitors every active load in real time, detects ETA deviations, unscheduled stops and drivers out of contact, and ranks every incident by risk level.
LogisticsOperator Journey Companion
Rides along with the driver on WhatsApp: logs every shift start, structures the incidents they report, filters the noise and proposes the resolution.
LogisticsIntelligent Alert Triage Agent
Classifies the hundreds of daily fleet alerts by severity, builds the prioritized board and pushes critical ones to the operator with a suggested action.
LogisticsVehicle Risk Scoring Agent
Calculates a weekly risk score per vehicle through a weighted formula over the alert history, and presents the traffic light on a board and via push.
LogisticsSales Copilot for Freight RFQs
Evaluates every RFQ inside Salesforce in under five seconds: a viability score, a recommended price with its rationale and a suggested action for the rep.
LogisticsDaily Fleet Operations Copilot
Turns each day of fleet telemetry into a per-vehicle narrative, delivers it by WhatsApp and email before 6 am and answers every follow-up question in chat.
LogisticsCarrier Hunter & Outreach Agent
Takes coverage gaps as input, finds carrier contacts across public registries and runs outreach by email, WhatsApp and voice until they are activated.
Logistics