Without Silia
- Ramp-up of 45 to 90 days
- Practice without real systems
- One trainer per 10 to 15 reps
Ramp-Up Training Simulator
Part of the BPO / Contact Center
Trains the rep with synthetic-voice calls and a replica of their systems, scores each session by dimension, and certifies them before they hit the floor.
BPO / Contact Center
The context
New reps learn in a classroom and fail in production
Onboarding in a BPO is slow and its effectiveness is unpredictable. The rep practices in a classroom, does roleplay a few times, and hits the floor without touching real systems. The first sixty days concentrate the errors, and the trainer does not scale to large cohorts.
The solution
Voice practice that scales without any trainer
The agent runs voice simulations with synthetic customers of configurable personality and emotion, over a replica of their systems. It scores each session on fluency, empathy, process, and objections, adapts difficulty to the gaps, and certifies the rep.
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Key capabilities
What the agent does in your operation.
Voice roleplay
Simulates calls with synthetic customers of configurable personality, emotion, and context, with natural voice for real floor scripts.
Per-session scoring
Scores each simulation on fluency, empathy, process, and objections with the same RTA rubric, giving a score comparable to production.
Adaptive curriculum
Adapts the difficulty and focus of upcoming sessions to the rep's weaknesses, with a path per competency until the gap closes.
Certification mode
Evaluates the rep with standard scenarios before the floor and records the certification and score in their profile for the supervisor.
With Silia
- Gap under 10 points by month
- Practice on the real system
- Simulations with no seat cap
System
System integrations
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
FAQs
Still have questions?
Every operation is different. Let's talk about yours.
Tell us what you're working on. We'll find a time to show you how Silia can help.
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Turns a contact center's scattered documentation into a single source of truth that is searchable by meaning, versioned, and propagated to every agent.
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