Without Silia
- Real deflection near 20%
- Bot informs, never executes
- Customer repeats on escalation
Interaction Process Automator
Part of the BPO / Contact Center
Carries the interaction end to end over voice and chat: it reaches the customer, agrees the next step, executes the transaction, and escalates only on judgment.
BPO / Contact Center
The context
The bot informs but never resolves the interaction
In a contact center, most bots reply with text but execute nothing in the systems, so the human rep ends up closing every interaction. Cost per contact stays high, real deflection hovers around twenty percent, and the customer repeats their details on each handoff.
The solution
A conversation that resolves and then executes
The agent handles and reaches the customer over voice and chat: it notifies the case, qualifies, handles objections, and agrees the next step. It executes the real transaction, generates the reference and updates the case, and escalates only on a dispute.
Ask me anything
Key capabilities
What the agent does in your operation.
Handles and reaches out
Handles inbound and reaches the customer outbound: notifies the case, qualifies, handles objections, and agrees the next step in one go.
Execution in systems
Generates references, schedules payments, and updates the case in the client's CRM or collections system, not just handing over info.
Judgment escalation
Resolves end to end and hands off to a rep only on a balance dispute, special clause, or a case that calls for human judgment.
Use-case accelerators
Starts from accelerators per case: collections, product sales, service sales, retention, customer service, tech support, and scheduling.
With Silia
- Deflection in the 60% range
- Bot executes the transaction
- Context travels to the rep
System
System integrations
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
FAQs
Still have questions?
Every operation is different. Let's talk about yours.
Tell us what you're working on. We'll find a time to show you how Silia can help.
Ramp-Up Training Simulator
Trains the rep with synthetic-voice calls and a replica of their systems, scores each session by dimension, and certifies them before they hit the floor.
BPO / Contact CenterLive Revenue Intelligence
Monitors conversion in real time, captures objections from every call, alerts on drops, and takes the responses that win to the whole team within hours.
BPO / Contact CenterOperational Knowledge Fabric
Turns a contact center's scattered documentation into a single source of truth that is searchable by meaning, versioned, and propagated to every agent.
BPO / Contact Center