Without Silia
- Five to seven days per change
- Manual premium capture
- Backlog piled on the desk
Endorsements & Renewals
Part of the Insurance
Receives the endorsement request, extracts the change with vision, validates it against the product rules and runs it in the CBS with receipts and endorsed policy.
Insurance
The context
The endorsement takes days and jams the issuance desk
Every change to a live policy creates an endorsement, the insurer's most frequent process. The intermediary sends the request and waits five to seven days for the endorsed policy and receipts. They are 70% of the issuance backlog and manual capture miscalculates the premium.
The solution
An endorsement that runs in hours, not in days
The agent receives the request on any channel, extracts the change with vision and validates the product rules. If it clears with confidence, it runs it in the CBS, recalculates the premium and generates receipts. Whatever falls out it escalates to the analyst.
Ask me anything
Key capabilities
What the agent does in your operation.
Intake and classification
Receives the request by email, portal or direct channel and identifies the endorsement type and policy on its own, with no manual sorting.
Vision extraction
Reads the request, free text, form or ID, extracts the change with vision models and assigns a confidence score before moving any further.
CBS execution
When the change clears the rules with confidence, it applies it in the CBS, recalculates the premium and generates the policy and receipts.
Package to the broker
Sends the broker the full package, endorsed policy, confirmation and receipts, and closes the case with no capture on the green ones.
With Silia
- Under four hours on green ones
- Premium recalculated in the CBS
- 70% never touches the analyst
System
System integrations
Silia connects live to the systems your business runs on: it updates records, triggers workflows and confirms actions.
FAQs
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Resolution Desk
Ingests the claim file, builds the coverage table, coordinates providers with deadlines and escalates only the exceptions to the adjuster with context.
InsuranceProvider Network
Orchestrates each service with the network providers on their channel, logs the whole interaction and builds the reconciliation package when the service closes.
InsurancePolicy Document Onboarding
Onboards the policyholder over WhatsApp: receives their documents, reads them with OCR, validates RFC and ID against official sources and opens the file in the CBS.
InsuranceClaim Notice
Receives the claim notice over WhatsApp, validates coverage against the CBS and opens the structured claim file in under two minutes, ready for the desk.
InsuranceProvider Billing Alerting
Reads each provider invoice line by line, cross-checks it against the agreement tariff and alerts with a zero to one hundred score on every deviation found.
Insurance